CATEGORIES:
- RETURN POLICY
- REFUNDS
Return POlicy
Please ensure that your item(s) met the following conditions:
Within 7 Days of Receipt
Original Condition with Tags Intact
With Invoice/Order Number
Original Packaging
How to Return an Item?
Follow these easy steps:
Check validity of the Return Policy
Complete Online Return Form
Pack the item, print and attach shipping label
Drop-off at our Courier Partner Counter
Refund process
Return Process Flow
Customer Received Purchased Item(s)
Customer Is Eligible to Return Item(s)
Customer Raise Return Request Via Online Return Form
Item(s) Inspection by www.mitvana.asia
If the Return Is Valid, Drop Parcel at Any Courier Partner Within 3 Days
www.mitvana.asia Revert to Customer Within 2 Days of Lodgment
IA Maximum of RM5.00 / Parcel Reimbursed to Customer
Email Notification Sent to Customer
Courier Partners
Courier Partners
Tracker website
Area
Pos Laju
https://www.poslaju.com.my/track-trace-v2/
Malaysia
For which reasons can I return an item?
Please refer to table below
x: Not required ✔: Required
|
Reason for return |
Your Return MUST be: | ||||
| New Condition | Sealed Condition |
Complete (free gifts, accessories, original packing) |
Not Damaged |
Tags & Labels attached |
|
| Damaged | x | x | ✔ | x | ✔ |
| Defective | x | x | ✔ | ✔ | ✔ |
|
Not as Advertised |
✔ | x | ✔ | ✔ | ✔ |
|
Wrong item delivered |
✔ |
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only. |
✔ | ✔ | ✔ |
| Missing parts/items | ✔ | x | x | ✔ | ✔ |
| Signs of usage | x | x | ✔ | x | x |
| Product is expired | x | x | ✔ | ✔ | ✔ |
REFUNDS
Please note that all refunds shall be made in ‘Store Credit’ only.
What is store credit?
Store credit is a return mechanism worth equally to the value of product you ordered.You may use the store credit like a coupon code to purchase any item. Store credit can only be used for one-time purchase and is valid for one (1) year.
How do I use my store credit?
Once you have been issued a store credit, you will receive a coupon number. Please enter this coupon number in the “enter coupon code” box and click “Apply Coupon” during checkout. A corresponding deduction will be applied to your total amount.
What if I fail to use my store credit within the allocated time frame?
Don’t worry! We can easily reactivate the store credit for you. However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.