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RETURN POLICY

CATEGORIES:

 

  • RETURN POLICY
  • REFUNDS

 

 RETURN POLICY


Please ensure that your item(s) met the following conditions:

Within 7 Days of Receipt

Original Condition with Tags Intact

With Invoice/Order Number

Original Packaging


How to Return an Item?

 

Follow these easy steps: 

Check validity of the Return Policy

Complete Online Return Form

Pack the item, print and attach shipping label

Drop-off at our Courier Partner Counter

Refund process


Return Process Flow

Customer Received Purchased Item(s)
Customer Is Eligible to Return Item(s)
Customer Raise Return Request Via Online Return Form
Item(s) Inspection by www.mitvana.asia
If the Return Is Valid, Drop Parcel at Any Courier Partner Within 3 Days
www.mitvana.asia Revert to Customer Within 2 Days of Lodgment
A Maximum of RM5.00 / Parcel Reimbursed to Customer
Email Notification Sent to Customer
 


Courier Partners

Courier Partners Tracker website Area
Pos Laju https://www.poslaju.com.my/track-trace-v2/ Malaysia


For which reasons can I return an item?

Please refer to table below

x: Not required ✔: Required

Reason

for return

Your Return MUST be:
New Condition Sealed Condition

Complete

(free gifts, accessories, original packing)

Not Damaged

Tags & Labels

attached

Damaged x x x
Defective x x

Not as Advertised

x

Wrong item

delivered

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only.

Missing parts/items x x
Signs of usage x x x x
Product is expired x x


REFUNDS

Please note that all refunds shall be made in ‘Store Credit’ only.


What is store credit? 

Store credit is a return mechanism worth equally to the value of product you ordered.You may use the store credit like a coupon code to purchase any item. Store credit can only be used for one-time purchase and is valid for one (1) year. 


How do I use my store credit?
Once you have been issued a store credit, you will receive a coupon number. Please enter this coupon number in the “enter coupon code” box and click "Apply Coupon" during checkout. A corresponding deduction will be applied to your total amount. 


What if I fail to use my store credit within the allocated time frame?

Don’t worry! We can easily reactivate the store credit for you. However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.

 

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